Customer Care - Dallas, Irving, TX

I expect a financial institution to be able to take a $751.56 mortgage payment out of a $1000.00 payment check without difficulty.

sure there's anything you can do it's just unfortunate that if somebody makes an honest mistake it doesn't and there's zero leniency from the credit bureau it's really hard to get your credit score to go up but it seems incredibly easy for...

Pleasant to talk

My problem was complex and everybody who I talk to throughout the process was very helpful.

Notification of intent to report prior to reporting so it could be reviewed . CS agents shouldn't tell people everything is fine, then report them to credit bureau despite they're best efforts to get it resolved Take into consideration customers...

Quick & complete satisfaction

Agent was very professional and cordial.

Wrong information

Resolution

Everything was done