Customer Care - Dallas, Irving, TX

Simple inquiry - little opportunity for greatness

Estela was very helpful

It was fine We were inquiring how much longer the Recast decision would take Rolando did not have that answer, but was polite and professional ,

He did a good job

My question was answered

Courtesy and knowledge

Robert was patient with all of my questions. I got off the call with a better understanding of the numbers and felt good about having my account with BSI. Thank you!

Your telephone answering system is horrible. After I was put in touch with the insura I asked for a personal representative the call was cut off

Great customer service

Great customer service! Explained how to find documents online and even sent a copy of needed document to my email. Thank you so much, Estela