Customer Care - Dallas, Irving, TX

Great customer service! Explained how to find documents online and even sent a copy of needed document to my email. Thank you so much, Estela

One: I HATE YOUR CALLING SYSTEM! I shouldn't have to pick between 5 things just to get no "talk to associate" then finally I find it from the menu options, after an extreme amount of trouble and hanging up 3 times out of frustration. Then it...

Understood the issue, cordial, problem solved next steps

Bryan is highly professional and respectful. He promptly addresses all my inquiries. I highly recommend him.

I could not undetstand her bc of her accent she dudnt understand that when you make a payment through billpay the bank gives us a conformation number i was proving that my payment was mailed before it was due but must have gotten lost in the...

Harriet was very professional and resolved my issue.

Helped me understand why I received the check from my Escrow acct., even before my property Taxes were taken out.

Every time I have called BSI I have never had any issues! I will say that the prompts are a little overwhelming,but nothing worth getting through.

My representative Harriet was great very professional vey kind knew exactly what she was doing anything I asked she was right on top of it Harriet made me feel very comfortable in what In the information i I was asking for great experience...

Very helpful