Customer Care - Dallas, Irving, TX

Always a pleasure!!

Polite, sincere, business capable and to the point Thank you Eric C Coy

What should be a simple process was not As a former Network and Applications Systems Administrator I know and understand the process to resolve these type issues and it seemed more than two emails and/or phone calls was more than should have...

Very knowledgeable.

I made my July payment over the phone I received a email confirmation on 7/16 paymen was successful I Received an alert voicemail till 7/29 regarding delinquent payment by then my cre score was affected U I called numerous days to speak to...

Very professional and listened to all of my questions before answering.

Friendly and helpful

No issue at this time

The whole process was well handled

Return the money to Travelers. I am incorrectly being charged for that amount.