Customer Care - Dallas, Irving, TX

Have agents assist customers with problems, not push them off to other departments (that are closed and also do not respond after several attempts to reach them). I am entitled ScRA benefits per US law. I have repeatedly asked for confirmation...

Called to inquiry about my mortgage payment showing as unapplied and wad informed the payment had been recieved and was in the process of being posted. My questions were resolved quickly and clearly explained. Thank you!

Very helpfull and was very knowledgeable. Great attitude! Issue solved.

Alanna quickly looked into my concern. She apologized when necessary to gather further information. She was very kind and acknowledged my question in an apparently nonjudgmental manner. I felt very understood and was quite relieved with her...

Very professional and demonstrated a real concern for my issues and addressed them according to your policies.

Very informative

My questions and concerns were answered on timely manner.

Accomplished what I needed

Quick and easy to solve questions

I'm trying to have an answer not be dent to a number that does not work