Customer Care - Dallas, Irving, TX

Very helpful

my check and apply. Tell me why you switched from electronic to paper checks. I do something other than tell me to have a nice day.

Josselyne did an excellent job at answering my question and helping me find a resolution. I am unsatisfied with BSI in general.

Dylan was courteous and professional. He listened to my concerns carefully, and the following day when I logged into the portal, I could see that he had really delivered on his promise. Thank you Dylan!

All the information was explained to me 100%

Elizabeth was comforting, professional and advised me what to do. I am working on hardship pavket today.

Mauricio was effective in communicating and took time to explain everythin.

I don't recommend financial decisions to anyone. It can get you in trouble.

Desiree was polite, professional and personable and she quickly answered my questions . Overall a pleasant experience!

Everything was handled great! The only thing I did not like was not getting an email on this payment