Customer Care - Dallas, Irving, TX

Issue timely resolvedz

Thank you,

Easily answered my question about split payment. Thank you.

She explained what was causing the hold up and resolved it for me.

Unable to give me information I needed

Just didnt get the answer I was

Because she really friendly, helpful and answer all my questions

She spoke clearly and took care of my call

BSI does not apply my payments as I make them. I am trying to cut down on my interest and they are holding my money. It's criminal. I will never recommend BSI and I will refi as soon as possible to a financial institution that will work to...

Double payment had been made for July. Both were still processing but neither could be cancelled or retrieved .