Customer Care - Dallas, Irving, TX

I was very pleased with Dylan's efforts. Though I was frustrated with the whole experience, and I have yet to see if the matter is, in fact, settled, Dylan's willingness to listen and verify with me in real time brought a great sense of comfort...

Dylan was professional, knowledgeable, and he had a can-do attitude.

Having staff that care for the needs of the customer. The communication levels of the staff JJ. Was very poor and difficult to communicate with. She almost never pickup the phone Or return the calls back. I was feeling descrimitated by this...

She took my payment and had no problems

Thanks for your patience Dylan

My issues was resolved in timely manner and customer service was excellent

My issue was resolved

We received an email in May stating that our BSI loan was being transferred to a bank in Ohio. The letter said to send our mortgage to that bank.I called the bank in question and they said I had no loan in their file.When I return home I will...

I made 3 calls and received 1 call back on this issue. Nobody has been able to help me. I have an excellent credit rating and it has been ruined by you for reporting me as delinquent when you had my payment just sitting in "unapplied" the whole...

Accomplished objectives