Customer Care - Dallas, Irving, TX

I shouldn't have to be dealing with this issue (the fact BSI's "bank" can't accept electronic mortgage payments from my bank), and I've had to deal with it for two payment cycles. Barrios indicated this may not be resolved until lat this year...

Michael was very helpful

We couldn't get an answer as to why BSI wants to add our house insurance to monthly escrow payment. We always pay our insurer directly and BSI has never done this before as you can see by our past monthly payment history. Please delete BSI's...

ahort wait time and knew the answer to my question

Situation was resolved.

The experience was great because Ericka was informative and knowledgeable. She advised me to send documents to prove my property taxes were paid to BSI email. The BSI letter -dated July 2, 2025 regarding my property taxes was actually resolved...

Michael was attentive and resourceful in resolving the issues i had with Escrow. He addressed my issues and fully resolved the concerns i had.

Kevin listened to my issues and confusion, explained to me what had happend and then helped me resolve right there on the phone.

Very easy answer me the 100 of emai I prevous sent you. I hace a problem for months and nobody answer me.

Kevin answered all my questions and made sure to resolve any possible followups quickly and professionally.