Customer Care - Dallas, Irving, TX

It was simply a matter of my loan mortgage payment going up and me not being aware of it so my payment was 2.00 short and they were saying that I was late on my payments, even though it was all there but 2.00. I had made over payments in months...

After alot of problems getting any help, she came through and calmed me down. Give her a RAISE!!!!!!!!!!!!!!!!!!!!!!!!!!

Great Service

Roseanna was able to answer all the questions I had.

Actually answering the phone instead of having AI handle everything and then it hangs up on you for no reason also being transcribed to the correct department would help and the customer associate understanding your actual need would help as...

Thank you for your help

request completed

He took the time to clarify and make sure we were on the same page. He explained clearly. The issue couldn't be resolved right then, but that was no fault of Mr. Martinez. He was much better than the person I spoke to the week prior

Harriet was friendly, efficient, found the answer to my question quickly, and most important, was a warm, caring human being. Thank you, Harriet.

Brian was super helpful, courteous, and quick to help