Customer Care - Dallas, Irving, TX

I still don't understand why my escrow anount amount doubled. If it was do low, why wasn't there an increase in 2024?

a great job overall

Because my request to have the PMI removed was approved.

She understood my reason for calling and corrected the problem

Bennie was knowledgeable and helpful!

Best help since I've been with BSI.

Mauricio answered all questions and assisted above and beyond the call of duty.

Person on the phone had an attitude

The person on the phone was nice and helpful but still don't know if the auto pay is going to work until next month. They told it was set up last month and it didn't work. Honestly it is a pain, I had everything set up for 6 years and you bought...

Stop calling me for dumb things like this and trying to get me to re-finance my loan