Customer Care - Dallas, Irving, TX

I think it was a simple request but it was handled quickly and efficiently and all my questions answered

received the exact information I needed.

Kevin did a great job explaining why my payment amount changed and explained how to get it back down. Well done sir!

He was patient. Great listener

I referenced the BSI website and was told that the information only applies for a natural disaster or emergency. There is information on your website thay says to contact BSI the well before you think you might be late on a payment but the...

Had a hard time understanding him. Not really sure there was any understanding of my issue. Don't reall know if my issue is resolved.

solved issue thanks

Desiree was amazing. Although I had a very unique situation and she was very limited on the assistance that was within her authority, she maximized her reach and I was very fortunate that she was the random agent that answered my call.

Resolved problem

I have a poor experience with the bank, but Ms. Bailey was an angel and helped me.