Customer Care - Dallas, Irving, TX

Because she was very professional and solved my problem

I've called several times concerning the texts that I have gotten stating that I have a document to view (my mortgage statement). I'm unable to view the documents (even thought your website states that I have a document to view. I keep getting...

He lacked the ability to communicate caring and strategies to fully understand--he seemed stuck on a script or some set way of talking. He gave me advice about how to get information online that wasn't correct and just seemed bothered by my...

Estelle was one of those stand out customer service people who connects in an authentic way, doesn't waste time, knows what to do, and is quick. She is great. I had called and got a different person just before I got her and he wasn't helpful...

My loan has just been transfered over to BSI, I was calling to get information about my loan status and to arrange an immidiate payment, because we were away on vacation when I received the notification of the loan transfer. By time I arranged...

Very knowledgeable about the system, even though she couldn't login, she knew the problem

My payment increased $40.00 with no explanation. I called to find out the reason Kenin explained the reason was my homeowners insurance went up. I am on a fixed income so any increase is very concerning. My suggestion would be you might consider...

Always have pleasant worker

Great custom service very knowledgeable and helpful

It took more than 5 calls before Michael took the time to actually listen to my very real issue and concern. He put me in hold and reviewed what had happened and explained to me the plan he put fired to resolve it. He also explained that the...