Customer Care - Dallas, Irving, TX

Question was more or less answered, and the website says the same once I was given then info on where to look

My concern could have been addressed. No explanation of why virtual assistant told me there would be no payment due in Ausust,2025. I was only reminded that my oayment is due the 15th if each month. Also, not addressed was my concern that the...

very understanding and helpful

I clumsily explained my issue, and Desiree adroitly determined my needs. She provided clear instructions and resolved my issue. Very competent and professional.

BSI - b**ls**t Inc. You double charged me for my mortgage in the month of August. While it applies to September, these aren't funds I can typically cover in the course of a month. I paid for August early ( an auto payment ) and you wouldn't...

It wasn't a bad experience. I was just bought by this company. & needed some

Agents are unpleasant to talk.

Bennie Graham was great and very helpfull, i have no complaintes about your representative. The thing that I have an issue with is the lack of communication about my auto pay not drawing funds which caused me to make a late payment. if i were...

I dont know

It was a satisfactory business call