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Customer Care - Dallas, Irving, TX
Irving, TX
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Kevin Smith
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Michael Metts
Michael was great. The transition and communication has been slow from WeBanco and BSI. The automated system is frustrating and takes almost 4 mins or.longer to get an actual person. I thought my issues were resolved a couple weeks ago. I've...
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Reply from Michael Metts
November 8th, 2025 02:39 PM
Cindy, I appreciate your feedback and the kind words about my service. I understand your frustration with the transition process and the challenges you've experienced in getting your issues resolved. It’s clear that the automated system and...
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ESTELA BARRIOS
She is very helpful and very knowledgeable
I have been waiting for 3 days for supervisor to call me back still have not received a call back
for
Michael Metts
Everything was done great
Reply from Michael Metts
November 8th, 2025 02:39 PM
I'm pleased to learn that everything went smoothly. If you need further assistance or have more questions, please don't hesitate to contact me.
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ERICKA ROBINSON
Erika was not the problem. She tried to get me answers, but no one responded. I have also sent emails to the PMI deparent which hasn't been answered and also to the tecastin dept and did receive a vague email response not answering any of the...
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Dylan Wyatt
I explain the situation and then they looked at it. Told what they were going to do to fix the problem. In a couple of months we
will see. Thanks!
Kaylene Adler
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Tamara Riley
Perfer lender local
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ERICKA ROBINSON
Very knowledgeable and a pleasure to speak with.
for
Mauricio Garcia
He gave me the info I needed
3501–3510 of 10581
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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