Customer Care - Dallas, Irving, TX

Kevin was understanding to my needs. I'm hoping all goes well with the outcome of the ciaim check signature being returned.

After 3 failed calls to understand the nature of my call. Kevin was able to quickly resolve the issue and was knowledgeable of the next steps required in reviewing our closing documents to confirm all account holders that should be listed on...

Very helpful

Because I did

Completed Survey.

I made 2 calls to get a late charge adjusted since I was not at fault. When I called the first time, I could tell based on the tone and attitude of the agent that she would not help me with my request. Her tone indicated that she really doesn't...

Thanks, they were able to help me with making my payment.

Ericka was great. That said, the rounds and circles trying to get to a human was ridiculous. People need to speak with people.

I loved her southern accent!

Haven was knowledgeable , prodessionsl , and took xare care ofnexaxrly of exactly ehat what i I needed. I accidentally made a double payment and money was reken taken oitnif out of my acciunt account twice - she understood the issue andnsokved...