C
Customer Care - Dallas, Irving, TX
Irving, TX

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BSI customer service has not been helpful from the beginning, noone ever has answers and everyone always has an attitude
BSI people always have an attitude and do not connect me to the right people
Resolved the issue of my unresolved pending payment to escrow
Reply from Michael Metts
October 30th, 2025 10:35 PM
I'm pleased that we could resolve the issue with your pending payment to escrow. If you need any further assistance or have questions, please feel free to reach out to me directly.
Lorraine helped me get my questions and concerns answered. She was pleasant and polite.
Cause they always let me know about anything.
I called for some very specific information, and received my answers within 5-7 minutes.
professionalism
I really don't know, how you can make it better with this economy a person like me is trying very hard to keep up with this mortgage. by me, Living from check to check doing this alone is hard. this company do not make it better for a person...
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My feedback is not based solely on Harriet. The last person I spoke to was wonderful and I believe that I finally got things resolved. but it took two weeks and conversations with several of your representatives before my request to put $3495...
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got all my questions answered.
2871–2880 of 10551
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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