Customer Care - Dallas, Irving, TX

It was quick and

It was just to make a payment and it took 3 to 4 trying and phone calls to do that. Once you make a payment should give a confirmation number not your account number and a couple numbers after.! This site was the most troublesome to do so then...

was full of anxiety about the possibility of losing my home. He assured me that there was still time to send my hardship papers and made me feel much better. Thank you, Brandon!

Please have your customer service agents not hang up on people. Also an escrow review should be done at 6months to avoid a catastr jump from $300 - $150" for an escrow payment. Right now, who can afford that? Thanks for no help

I was promised to call by a supervisor from BSI about my situation and nobody called

First of all it was easy to get a human who spoke English and Haven was fantastic answering all my questions with knowledge and professionalism THanks

She was very polite

She could not get the issue resolved even though I sent the required documentation to get it resolved.

Lorrai was very helpful and understanding. A pleasure to work with

The people I spoke to could be a litt more friendly on the phone