Customer Care - Dallas, Irving, TX

The person I spoke to answered my question quickly

The person I spoke to answered my question quickly

Agent very helpful and patient.

Estela Barrios was knowledgeable, professional, and resolved our inquiry. Thank you very much.

Thank you Desiree for taking my call and providing me with the information to pay off my loan. My pay off check is in the mail.

Ericka understood my questions and was very knowledgeable. Her explaination was very detailed and helpful and helped me to have a better understanding thank you Ericka

Maybe provide training concerning payments that were not applied to customers account. if they can't answer at least suggest that they would check into the issue and call back with an answer.

I figured out my issue while waiting for your agent...

Give me the right information your agents give very bad information and caused my payments to be late

Not understanding of the frustration with how many times we've contacted your company to no helpful response.