Customer Care - Dallas, Irving, TX

Mr. Mehalick broke down our Escrow and answered every question I had in a way that made sense. Very knowledgeable and very patient. Pleasant to talk to as well!

The gentleman gave the answers I need

Erica eas very helpful and professional in her communication and efforts.

Mr. Smith was very polite and courteous. He asked the reason for the call and proceeded to assist, take my information, and apply my payment without hesitation...

Got what was expected.

Tamara listened to my (pretty serious) concerns and acted quickly to put a plan in place to help me. I appreciate her help!

No thank you

Inconsistent Information & Lack of Ownership: Every phone call results in speaking with a different representative who provides a completely different answer. There is a severe lack of internal documentation, forcing me to start from scratch...

Professionalism and Consideration

Because I had spent several calls and a total of nearly an hour with various AI agents, giving me wrong information and being unable to answer my question! Tamara was the first human being I finally got and she gave me the info I needed! Please...