Customer Care - Dallas, Irving, TX

Desiree did a fantastic job once we got to her, but getting to a real person for our question was impossible. Had to go through payment questions to find out about our escrow. Escrow had their own questions & answers & then hung up on us eventhough...

Michael was extremely professional and showed a genuine interest in solving my problems.

Harriett was very knowledgeable and professional when answering my question. She was very kind

Things were solved

Got my questions answered, right away

i call few times about my mortgage , last call she promes to solve my issue,

Follow through with what was originally promised by your company

Thank you

Bryan listened to what I had to say and indicated that he could resolve it. However, my account still has the incorrect mortgage amount that I am to pay in March.

Issue resolved