Customer Care - Dallas, Irving, TX

She was kind and patient.

Yoranne was very knowledgeable and polite. I appreciate how she solved my problem in a timely manner.

after waiting several months with late fees on my account that was supposed to be taken off after two months, she knew what she was doing, and she was gonna make sure that the fees were taken off. I have not checked yet to see if they have...

Giving me the right quotes at first.

it would have helped if those I spoke with were helpful and transparent. I had to speak to 3 people before I got a truthful answer regarding BSIs mishandling of my property tax payment last year. At the end I still had no answers as to why...

Thank you thank you

Elizabeth tan was great but my overall experience prior to speaking with her unsatisfactory! BSI keeps loding my completed paperwork! Unacceptable

The rep was very helpful, courteous, and attentive to our situation. A really wonderful person to deal with!

Tamara was awesome. It was a real pleasure to have her resolve my issues. Please don't make me talk to AI. I will curse it every time. If this becomes the norm I will take my business elsewhere.

Quick answers and solutions!