Customer Care - Dallas, Irving, TX

Harriett was very profeseional and knowledgeble. She had all the information I needed without referring me to someone else. The wait time for a person was short and exactly the time I wa given. Great Job! PS. English is appreciated.

Alaina was great. However, BSI is the worst mortgage company process wise I've ever worked with. I currently have 6 properties with different mortgage companies. I pay them all the same day, from the same account, from the same bank. The only...

Lorraine was very helpful and understanding.

i got my issue resolved

I wish when a representative; not particularly Desiree, gives a customer a "no" answer, that they can point to documentation that says why or offer escalation bring them. I left the call feeling like I had direct feedback but no way to action...

Mr. Mendoza was very understanding and made me feel comfortable. I always have great experiences with the employees of BSI Financial. Thank you for having me as a custome.

He was profe and resolved my inquiry

I requested Payoff information multiple times before I got a response.

He was good and very pleasant to talk too

Your Rep was great, your website is rubbish