Customer Care - Dallas, Irving, TX

Erica took my call in a professional manner, answered all of my questions which were regarding the escrow of my account and pleasantly reassured me of my mortgage status along with the escrow. I greatly appreciate it her knowledge professionalism...

Estela was super kind and helpful. Appreciated her making my inquiry a quick solve!

Now were done

Here’s a clean, positive, and professional version for your second survey:I had a much better experience with the second representative, Harriet. She was kind, patient, and took the time to truly listen to my concerns. She made an effort to...

Here’s a polished, firm, and professional version you can use as a final survey comment:I am very dissatisfied with the level of customer service I received. The representative did not take the time to listen and instead immediately shifted...

NA none comforter issues

Roseanna's professionalism, knowledge, and experience got me the proper resolve to my inquiry in a timely fashion

Bad service

Get people in the escrow analysis department that are competent.

NA. I hate surveys.