Customer Care - Dallas, Irving, TX

Following up on customer request. Not this specific representative. She was helpful. I mean who ever I spoke to back in August regarding the insurance policy and I was told it would be handled and it wasn't.

A plan of resolution was put in place. My problem is close to being solved.

My question was answered in a timely manor

I needed help because I can no longer able to see. The person that took my call patient with me and was so kind to me

Received the information I needed.

Let one branch know what the other is doing. AI is ineffective. Your system ineffective. All I want to do is PAY OFF MY Loan and get rid of you. Round three in process.

fix the biweekly auto payment funtion.

She was able to answer all of the questions I had. Her customer service was top tier and some of the best customer service I've had in a very long time.

She first listened and then gave a solution.

Helpful and knowledgeable about my concerns