Customer Care - Dallas, Irving, TX

She was understanding of where my concerns were coming from

I was not on hold forever to get a quick question asked

Your supervisiors are rude, and the customer service has been horrible since coming to this company.

It took 8 phone calls over 3 months to get copies today of the last five months' mortgage statements. In each conversation I requested mortgage statements be mailed to me. I was assured on each call that my account had been corrected to reflect...

My Insurance was going to cancel my coverage because they said my property was in forclosure. It is not! and they helped to get this verified.

she was very respectful, knowledgeable and completed my request in a very timely manne.

The main BSI head quaters is a professonal establishment and was very helpful. But, I feel you may need to improve on Entra Title's Qualia Program, it is not user friendly and frustrating. 1. Qualia program does not give enough time to do the...

Brandon answered all of my questions.

This is the second issue I have resolved with Kevin. 1st in December when BSI DID NIOT / LOST my payment and added a bunch of charges. 2nd once again BSI did not inform me in an increase in payment and added numerous charges. All due to POOR...

Erocka was rude and didn't care what my issue was. She kept repeating the same thing over instead of trying to help me figure out who I need to talk to or what I need to do. Her tone towards me was very unpleasant. I asked to talk to the representative...