Customer Care - Dallas, Irving, TX

explained everything

I never agree to having my loan sold yo BSI in the first place. It happened, then I was told. Every time I turn around. The company says im behind in my payments or my escrow is short. I dont find out until its too late. Then have to figure...

I could not understand what she was sayin, talking too fast. Im I'm calling because I don't understand something.

We sold our home, title company got signed authority to get payoff but BSI did not furnish. Worst experience with any mortgage company I have ever had and I've had many mortgages. Payments are not applied when received, held in an unapplied...

Miss Brown was just so extremely understanding and helpful to me to get what I needed to do done with my mortgage payment.

Very professional and cordial.

Every time I call the experi is always personable. The Custimer Advocates are always prompt and present. I think your organization has an awesome training team! Sometimes I have church and sometimes it's mute but overall I haven't talk to all...

Alanna was handled my question with ease

I was not pleased with this call or interaction. First call to BSI for a missing escrow check was on 4/20 (released from the accoutn on 3/30), told to call back by Friday 4/24 if still not recieved. Called Friday 4/24 and spoek with Kevin,...

She was understanding of where my concerns were coming from