Customer Care - Dallas, Irving, TX

Issue resolved quickly.

She was very helpful and knowledgeable

Thank you for understanding my problem and resolving it

Tamara listened carefully to understand the request and had the knowledge to immediately answer and resolve the inquiry to my full satisfaction.

All reasons mentioned

It was very hard understanding the individual I spoke to, his speech

like how they handle business

Esteban handled my concern quicky bit thoroughly.

Desire to remove taxes and insurance from monthly payments "will be reviewed by a team" within about a month and possibly will be approved. No updates, etc., just wait and see.

Ursula was great