Customer Care - Dallas, Irving, TX

She was nice

Clear communication and assurance the problem would be resolved

Understand why I was calling and took my payment over the phone.

All the sudden I am receiving phones calls about my payment when im not even 30 days behind, I am a few days behind. I am never 30 days late but the constant phones calls are not needed I feel until I am past 30 days.

She is experienced and knowledgeable, providing excellent customer service.

very kind and helpful

don't allow payoff time to expire then tell me I have to wait another 5 business days, after you let pay off period expire. The people i talked to were polite and knowledgable but not able to fix the problem. Then when you finally sent the...

The agent was very rude. My son was in and out of the hospital because the doctors thought he had a rare form of blood cancer. This caused us to miss a payment on our mortgage, and it is holding us up from refinancing our house. I was asking...

did a great listto our dilemma after numerous emails and phone calls. It was reassuring to finally have somebody who could solve our issue of being overcharged. Who won the world would want to be overcharged? No one I know! We were very frustrated...

Issue resolved quickly.