Customer Care - Dallas, Irving, TX

Very good job

Frendly and understanding of my current situation .

I expect to speak with a professional . i get that most every time we speak with BSI. Al & Dee thanks

everything turned out ok after i FINALLY got to the right person.getting to talk to a real person is next to impossible.this is my only complaint. I know you are busy,I guess it.s lucky for you your customers have nothing better that needs...

Shorten payoff time.

the call was quick and we got the information needed.

I asked for supervisor and was placed on hold for 15 min then hung up on.

I have nothing specific to say

The assistance I received in making a payment on my escrow account was quick and professional.

The customer service person i spoke to was super helpful and supportive