Customer Care - Dallas, Irving, TX

You chose FedEx to deliver a document (check). Your company could have required a signature. Your failure to do so left me with no recourse when FedEx delivered to some other pictured address. Your obligation doesn't end because you offload...

Dylan understood my needs - was very kind and understanding - Dylan knew the system well and could walk me thru everything I needed - to remove an old bank account from the payment option - then he confirmed he saw my new payment - then he...

doing fine

Someone answered phone

Was called by quickly and questions answered.

My issue was resolved

Bryan was very soft spoken but knowledgeable and it was comforting to know I could speak to him instead of an automated system.

professional, but friendly at the same time

Employee helped with all my concerns

Alanna was extremely helpful and explained all of the situation to me.