Customer Care - Dallas, Irving, TX

She was very nice and helpful

Unlike the last time I called, she actually made sure I had exactly what I needed to send in emailed to her, and made sure it got to where it needed to go.

Eesolve the recast more effectively

Estela knew exactly how to resolve my issue. she was so helpful and was very professional and polite. Thank you

Both the customer representatives that assisted me were great. April with homeowner insurance and the gentleman from escrow were professional and very patient and listen to my issues and addressed them in an efficient and effective manner ....

The professional service great

When a payment is accidentally autodrafted from someone bank account, that person is certainly responsible for their error- but returning an autopayment via check by snail US mail is unacceptable in 2026. Unless the person paid via check initially,...

Got my reply about the outage of your website and immediately offered that he can help with the payment, z

You chose FedEx to deliver a document (check). Your company could have required a signature. Your failure to do so left me with no recourse when FedEx delivered to some other pictured address. Your obligation doesn't end because you offload...

Dylan understood my needs - was very kind and understanding - Dylan knew the system well and could walk me thru everything I needed - to remove an old bank account from the payment option - then he confirmed he saw my new payment - then he...