Customer Care - Dallas, Irving, TX

Very efficient

You had a website issue but yet your associate seemed to be unaware. Communication!

Kevin was very pleasant to speak with. I felt like he genuinely cared and we were not just a number

More communication between your company departments. No way to send an email to the representatice you are speaking with. No way for them to see if your documents have been recieved. guest getting email that details were accepted and approved...

Quick & simple

My request was accommodated and my worry was temporarily relieved... thank you so much for your understanding...

Would love to discuss lowering my monthly payments as I went from a two income to a one income. My entire paychecks go to the mortgage. Can BSI kindly honor the lesser amount from my prior mortgage company? I WANT and NEED to keep my home....

The person that helped me was awesome!

Although my payment has not been taken from my account yet. The information I received and assistance seemed to be accurate and complet. But , i have not been sent the receipt or the confirmation of my payment this month as agreed for the third...

great conversation, problem solved.