Waterstone Mortgage - Concord, NH

Concord, NH

4.96

(505)

Mortgage

Mortgage Loan Officer

Contact Info

(603) 935-5910

Concord, NH

https://www.waterstonemortgage.com/branches/concord-nh

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.96

(505)

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5 Star

98%

4 Star

3 Star

2 Star

1 Star

After an attempt to refinance our mortgage with a different lender failed, our friend connected us with Waterstone and Carol Zinc.Carol was very helpful, detail oriented and walked us through the entire process. Our refinance was successful...

Reply from Owner

January 8th, 2026 11:53 AM

Thank you for the 5-star review, Brendan! We are glad to hear Carol helped make your refinance process successful. She is an excellent loan originator. We hope you continue to work with her for all of your future mortgage or refinance needs....

Waterstone Mortgage - Concord, NH has received a review with 5 star rating from Melanie M

Reply from Owner

January 8th, 2026 11:53 AM

Thank you for the 5-star rating, Melanie. Don’t be a stranger.

Carol was fantastic in answering our every questions and was easy to reach during all days and times when wanting more information before offering in this crazy market. If you’re looking for a home and want someone who is supportive through...

Carol and her team helped us through a refinance last month and they did an amazing job! Our old bank was a huge pain to work with, but Carol got the job done! I can't recommend them highly enough for anyone that is looking to buy a home or...

Reply from Owner

January 8th, 2026 11:53 AM

Thank you for sharing, Stephen. We're thrilled to hear everything went so smoothly with your refinance with the help of Carol and her team. We hope to work with you again in the future!

Just want to say how much I appreciate how much Carol and her staff has done for us. She makes you feel like part of her family. Great people to work with.

Had to leave this for Carol because she is so exceptional. Superior in customer service, knowledge, patience, and response time is off the chart. Hands down best rep.

Reply from Carol Zink Mailloux - Waterstone Mo...

December 3rd, 2020 02:35 AM

Thank you Pat! You are so kind, you did all the hard work! We were honored to be able to help you and Bob accomplish your financial goals. Thanks for sharing your kind words!

The team really worked hard to get our refinancing through the process. Great people to work with. Thanks Tim & team

Reply from Owner

January 8th, 2026 11:53 AM

Thank you for writing this review, Jean. We're glad to hear you enjoyed working with Tim and his team! Don't hesitate to let them know about any additional questions.

I don't know where to begin. I knew from the beginning that we picked the right lender with Carol. She was prompt and always available to answer our questions no matter when. Her sense of humor never went unnoticed either. She put both my husband...

Reply from Carol Zink Mailloux - Waterstone Mo...

November 24th, 2020 09:00 PM

Thank you for this review, Amber! Providing the best customer service is my priority, I'm glad the process went so well.

This is the second time I’ve worked with Carol and Waterstone and will always recommend them! She’s so kind and patient with all the questions that come with the mortgage and refi processes. Her team is wonderful! Both times my process has...

Reply from Owner

January 8th, 2026 11:53 AM

Thank you for sharing, Lauri. We're thrilled to hear everything went so smoothly with your home loan with the help of Carol and Waterstone Mortgage. We hope to work with you again in the future!

Carol was amazing in every possible way! She kept me informed every step of the way during this long process. The pandemic seem to throw challenges our way with delays out of our control, but Carol helped keep me calm and focused on what was...

Reply from Owner

November 23rd, 2020 12:00 AM

Thank you for sharing your experience! You said it best, purchasing a home during these times can seem like a great ordeal. But with an experienced lender like Carol to help guide you through the process, it becomes easy and smooth. Don't hesitate...

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About

At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2000

Time Zone

Eastern Standard Time (EST)

Disclaimer

Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions