Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
As a real estate agent, I’ve worked with many lenders, but Jeff truly stands out. I had a client whose loan approval process was especially challenging due to her working for multiple employers. The builder’s preferred lender couldn’t get her...
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Reply from Jeffery Brooks
June 3rd, 2025 02:59 PM
Thank you, Meron, for your kind words and recommendation. I'm thrilled to hear that I could assist your client successfully in navigating the loan approval process. It was a pleasure working with you and providing the support needed to achieve...
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Anthony and Bryan both were very much did prompt communication and clarified my doubts whenever needed. Entire process was online which is plus point which makes very easy and convenient.
Reply from Anthony D'iorio
June 3rd, 2025 12:26 AM
I'm glad to hear that the online process was easy and convenient for you, and that both Bryan and I could assist with prompt communication and clarifying your doubts. Your feedback is much appreciated, and it was a pleasure working with you...
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Anthony and his team really listned to our needs and customized the buying experience for us...
Reply from Anthony D'iorio
June 2nd, 2025 09:44 PM
I'm thrilled to hear that you felt your needs were listened to and that we could customize the buying experience for you. It was a pleasure working with you, and I appreciate your kind words.
The only positve I have is that they were able to make our dream of purchasing our home come through even though their APR was unfairly higher than other competitors. On the negative side, I dont appreciate them carelessly exposing our personal...
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Reply from Anthony D'iorio
June 2nd, 2025 04:51 PM
I'm glad to hear that I could assist in making your dream of purchasing a home a reality. However, I am concerned about the issues you mentioned regarding the APR and the handling of your personal information. We take these matters seriously,...
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Jeff promised and delivered, he gets it done! Lightning speed & constant communication! Keep doing your thing, Jeff!
Reply from Jeffery Brooks
June 2nd, 2025 12:30 PM
I'm thrilled to hear that you were satisfied with the service I provided. Ensuring timely and clear communication is a top priority, and I'm glad it made a positive impact on your experience. Thank you for your kind words and support.
Communcation is spot on.
Reply from Jeffery Brooks
June 2nd, 2025 12:12 PM
I'm glad to hear that you found the communication to be effective. It was a pleasure assisting you. If you have any more questions or need further assistance, please feel free to reach out.
My clients were first time home buyers are required a bit of handholding. It was a bit fustrating getting them preapproved.
Reply from Anthony D'iorio
June 2nd, 2025 11:40 AM
I appreciate your feedback, Chioma. I understand that the preapproval process can sometimes be challenging, especially for first-time home buyers. I'm committed to making the process as smooth as possible and will use your feedback to improve...
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Outside of Anthony, I got the feel that some of his partners were not verse with the process with VA loans. My overall experience was stressful, but truly appreciatI've for Anthony and his team to come through assisting us knowing I just retired....
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Reply from Anthony D'iorio
June 2nd, 2025 01:16 AM
I appreciate your feedback, Fitzroy. I'm glad to hear that I and my team were able to assist you during your transition and provide hope to other veterans. I apologize for any stress experienced and will ensure that we address the concerns...
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Quick and smooth closing
Reply from Anthony D'iorio
May 31st, 2025 02:43 PM
I'm pleased to hear that your closing process was quick and smooth. It was a pleasure assisting you, and I appreciate your positive feedback.
Jeff made it very easy and clear to understand.
Reply from Jeffery Brooks
May 30th, 2025 10:19 AM
I'm glad to hear that I could make the process easy and clear for you. Thank you for your kind words and the positive feedback. It's been a pleasure assisting you at Highlands Residential Mortgage, Ltd.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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