Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
What a great experience . Loved Craig
Reply from Craig B. Nichols
September 8th, 2025 03:08 PM
I'm glad to hear that you had a great experience and appreciated working with me. It's always my goal to make the process as seamless and positive as possible. Thank you for sharing your thoughts!
Lack of communication, no explanation or calls to explain anything. I had to reach out to another loan officer from another company to help me out.
Reply from Anthony D'iorio
September 4th, 2025 07:03 PM
I understand the importance of clear communication and regret that your experience didn't meet those standards. It seems I fell short in providing the necessary explanations and support, which is not the experience I aim to deliver. Your feedback...
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Great work 😊
Reply from Jeffery Brooks
September 3rd, 2025 01:40 PM
Thank you, Yuridia! I appreciate your kind words and am glad you had a positive experience. If there's anything else you need or any questions come up, don't hesitate to reach out.
He guided us through every step of the process. He communicated with us effectively. Made the process much smoother with his knowledge and expertise.
Reply from Craig B. Nichols
September 2nd, 2025 02:42 PM
Thank you Mrs. Palma, I was honored to help you ladies get into this new home!! Again, thank you for your service and hope you enjoy this home for many years to come!
Kept us informed every step of the way thru the process and was nice and worked hard with us to make sure we were able to get a great deal on getting into our fabulous home
Reply from Jeffery Brooks
September 2nd, 2025 06:47 PM
I'm glad to hear that I could keep you informed and help secure a great deal, Michelle. It's important to me that the process is clear and supportive. If you have any more questions or need assistance in the future, please feel free to reach...
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Great communication from Jeff and his team.
Reply from Jeffery Brooks
September 2nd, 2025 12:41 PM
I'm pleased that you appreciated the communication, Ron. Ensuring clear and consistent interaction throughout the process is important to me. If you have any other questions or need further assistance, feel free to get in touch.
As a real estate agent, working alongside Craig has been a tremendous asset to both my clients and my business. His deep knowledge of the lending process, professionalism, and responsiveness make every transaction smoother and more efficient....
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Reply from Craig B. Nichols
August 28th, 2025 07:51 PM
Ramiro, it's great to hear that collaborating with me has been beneficial to your clients and business. I take pride in providing knowledgeable and responsive support to ensure our transactions run smoothly. I'm glad to contribute to the confidence...
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Craig is very diligent in his work and makes it his main goal to make sure our client has the best experience. I thoroughly enjoy working with Craig and will continue to recommend him to every one of my clients.
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Reply from Craig B. Nichols
August 28th, 2025 07:18 PM
Thanks Rachelle, TEAMWORK makes the dream work!!! I love to make dreams of homeownership a reality, one great family at a time!!
Craig had been my loan officer for multiple homes, he always gets us the best deal. He always gets them closed very fast, This one was in 2 weeks he is pretty awesome.
Reply from Craig B. Nichols
August 25th, 2025 09:09 PM
Thank you Ms. Yates, I was honored to help again buy another very beautiful home!!! I hope you guys enjoy it for many years to come and all those amenities!!!
He helped us through the entire process and even when we had issues Craig helped deal with them and even went beyond that to help us get our new home
Reply from Craig B. Nichols
August 25th, 2025 02:16 PM
Thank you Mr. Dunn, I was honored to help a veteran get into their new home! Thank you again for your service and enjoy your beautiful new home!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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