New American Funding - Nelson Velez

Name: New American Funding - Guaynabo, PR
Address: Urb Parkside B16 Calle Parkside 2, Alejandro Guaynabo, Puerto Rico, 00968
Telephone: +1-787-550-1853
Rating: 4.89

Loan Consultant NMLS #2472119

New American Funding - Guaynabo, PR

4.89

(74)

Mortgage

Mortgage Loan Officer

Contact Info

(386) 324-4373

Alejandro Guaynabo, PR

https://www.newamericanfunding.com/mortgage-loans/NelsonVelez

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4.89

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I received an excellent orientation of my mortgage process by Nelson.

Nelson Vélez from New American Funding provided exceptional service to my client throughout the entire financing process. He was professional, patient, highly communicative, and always available to answer questions and provide updates. His...

Having to travel for closing made all of the last minute requests more difficult. Arrangements needed to be made with work and animal sitter, lodging, rental vehicle and it was all very difficult since there was no set closing date. There were...

Reply from Nelson Velez

September 7th, 2026 03:26 PM

Crystal, I appreciate you sharing your experience and understand how challenging last-minute arrangements can be, especially with so many moving parts. Your feedback is invaluable, and I'll certainly take it into consideration to improve the...

he communication and document management between the departments are not working effectively. The same documents are frequently requested over and over again, which creates delays, confusion, and frustration for everyone involved.It is important...

El caso no fue uno facil por lo complejo de la situacion de los vendedores, fue mucho tiempo de procesos legales y personales por parte de ellos. Por esa razon les agradezco el esfuerzo, la perseverancia y la dedicacion que tuvieron todos en...

Reply from Nelson Velez

August 21st, 2026 07:16 PM

Sebastian, agradezco mucho tus palabras sobre el esfuerzo, la perseverancia y la dedicación del equipo de New American Funding. Me alegra saber que pudimos apoyarte a lo largo de este proceso complejo. Si hay algo más en lo que pueda ayudarte,...

Excelente servicio

Reply from New American Funding - Nelson Velez

July 24th, 2026 04:45 PM

Gracias, Anthony. Me alegra saber que encontraste el servicio excelente. Tu opinión es muy valorada.

This experience would have been better with clearer communication, stronger ownership, and earlier escalation. Because this was a government-backed loan for a condo in Puerto Rico, I needed accurate guidance from the beginning about the building’s...

Reply from Nelson Velez

July 21st, 2026 06:07 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Everything from start to finish was by far a great experience.

Reply from Nelson Velez

June 15th, 2026 02:31 PM

Juan, I'm happy to hear that your experience was great from start to finish. Thank you for sharing your kind words.

Excellent communication throughout the process from the entire NAF team.

Reply from Nelson Velez

June 12th, 2026 04:31 PM

Lee, I'm grateful you found the communication from the entire New American Funding team excellent throughout the process. It's important to me that you had a positive experience, and your feedback is truly valued.

The efficiency and compromise

Reply from Nelson Velez

June 11th, 2026 06:38 PM

Maria, I appreciate you mentioning the efficiency and commitment you experienced. I'm happy to know that these aspects made a positive impact.

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan