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Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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8 AM to 5 PM
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8 AM to 5 PM(Open now)
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closed
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communication and professional and easy to get in touch with you guys.
Reply from Monica Hernandez
March 28th, 2025 08:19 PM
I'm glad to hear that our communication met your expectations, and that we were easy to reach! It was a pleasure working with you on the sale of your property! Thank you for your positive feedback.
Any time we had questions they where answered
We where made to feel comfortable with every
Reply from Monica Hernandez
March 28th, 2025 08:21 PM
I'm glad to hear that you felt comfortable and that your questions were answered throughout the process! It was a pleasure working with you on your sale AND purchase! Thank you for your feedback :)
Communication, caring, excellent customer services. ANSWERS THEIR PHONES !!
Reply from Monica Hernandez
March 28th, 2025 08:22 PM
THANK YOU! It's great to know that our efforts to be responsive and attentive make a difference for you! Thank you for your kind words :)
Monica Hernandez has received a review with 5 star rating from Angelique G
Reply from Monica Hernandez
March 28th, 2025 08:23 PM
I'm thrilled to hear that you had a positive experience with your resale process. It was a pleasure assisting you, Angelique, and I truly appreciate your rating! If you have any further questions or need assistance in the future, please don't...
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Monica Hernandez has received a review with 5 star rating from Becca L
Reply from Monica Hernandez
March 28th, 2025 08:24 PM
I appreciate your wonderful rating Becca! I look forward to the next one :)
Monica Hernandez has received a review with 5 star rating from Suzette T
Reply from Monica Hernandez
March 28th, 2025 08:26 PM
Suzette, assisting you with your purchase was truly a pleasure! If you need anything in the future, feel free to reach out or i'm sure Jeremy will let me know :) Thank you!
Nice to have worked with your team twice now.
Reply from Monica Hernandez
March 11th, 2025 11:03 PM
Always a pleasure! I truly appreciate your trust in our company for a second time, perhaps there is a chance of more successful collaborations in the future!
Really enjoy working with Monica, she's very knowledgable and goes above and beyond every time. Big thank you!
Reply from Monica Hernandez
March 11th, 2025 11:06 PM
BIG thanks to YOU Sabrina! I look forward to all that is to come! Appreciate you :)
Monica was amazing thanks again
Reply from Monica Hernandez
March 11th, 2025 11:09 PM
Back at ya Nick! It was great working with you and Jessica! Congratulations on your purchase and I hope that your sale came to a successful closing as well :)
One word... 'Monica'. That word / name / person made it a great experience.
Reply from Monica Hernandez
February 21st, 2025 03:35 PM
Aaaaaaaw thank you so much, Frank!! I'm a fan of you too, you da BEST :)
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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