Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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8 AM to 5 PM
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8 AM to 5 PM(Open now)
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closed
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Reviews from Web
Great Communication. Thank You.
Reply from Monica Hernandez
April 11th, 2025 12:33 AM
I'm so glad you were pleased with the communication during your transaction! It was a pleasure working with you :)
Great communication and flow. So far my smoothest transaction this year. Thank you!
Reply from Monica Hernandez
April 8th, 2025 11:43 PM
Thank you Rebekah, I'm thrilled to hear that this transaction your smoothest yet this year! And that you were also pleased with the communication :) It was a pleasure working with you, and I appreciate your kind words!
Monica Hernandez has received a review with 5 star rating from Tyrus K
Reply from Monica Hernandez
April 8th, 2025 11:43 PM
I'm thrilled to hear that you had a positive experience with the resale process, Tyrus. It was a pleasure assisting you, and I appreciate your kind rating. If you have any further questions or need assistance, feel free to reach out.
Monica Hernandez has received a review with 5 star rating from Sheri P
Reply from Monica Hernandez
April 8th, 2025 11:45 PM
Sheri, I'm thrilled to see your 5-star rating. It was a pleasure working with you! If you need anything, please feel free to reach out.
Monica Hernandez and her team were good to work with throughout the transaction. Thank you all for a smooth closing on the 39th Street property.
Reply from Monica Hernandez
April 8th, 2025 11:47 PM
Pamela, I am pleased to hear that you had a good experience, you were also a pleasure to work with throughout the transaction! Thank you for your kind words :)
Monica Hernandez has received a review with 5 star rating from Marvin A A M
Reply from Monica Hernandez
April 8th, 2025 11:49 PM
Your rating means a lot, coming from a professional home Seller and Buyer! Always a pleasure assisting you, and I appreciate your feedback :)
Monica Hernandez has received a review with 5 star rating from Carl A T Z
Reply from Monica Hernandez
April 8th, 2025 11:52 PM
I'm thrilled to hear that you had a positive experience, Carl! Thank you for the excellent rating :) If you need anything further, please feel free to reach out.
Monica and her team were awesome! Great communication and everything went off without a hitch.
Reply from Monica Hernandez
April 8th, 2025 11:53 PM
I'm thrilled to hear that you had such a positive experience with our team :) It was a pleasure working with you, and I'm glad everything went smoothly!
Good communication!
Reply from Monica Hernandez
April 8th, 2025 11:54 PM
I'm glad to hear that you appreciated the communication throughout the process! It was a pleasure working with you as well, and thank you for your feedback!
Very cordial, professoinal and availabe when neeeded!
Reply from Allison Hudgins
April 2nd, 2025 10:26 PM
David, thank you for taking the time to submit a review. I am happy to hear Monica was cordial and professional. Your feedback is very important to us! Please let me know how I may further assist you.
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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