Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex...... Show More
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8 AM to 5 PM
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8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
You were very easy to work with. One thing that was disappointing was not from you but from the buyers. It seemed almost like a scam to have a relative act as the agent, agree to a commision in excess of 9%, then require the seller to pay the...
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Reply from Monica Hernandez
June 23rd, 2026 11:50 PM
I'm pleased to hear that you found it easy to work with me, and I'm glad the property was sold successfully! It looks like the Buyer's Agent charged a flat commission due to the Sales Price, however - if you have any more concerns or need further...
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Monica Hernandez has received a review with 5 star rating from Frank B
Reply from Monica Hernandez
June 23rd, 2026 11:51 PM
Thank you, for taking the time to provide feedback Frank! I truly appreciate your support and am glad to have been part of your resale process.
Mónica worked dilligently and made sure we were taken care of. Thank you so much for your careful time and attention.
Reply from Monica Hernandez
June 23rd, 2026 11:52 PM
Mauricio, I'm so grateful for your kind words! I'm happy to have been able to assist you and ensure everything was handled with care. Thank you for trusting me with your transaction!
Monica Hernandez has received a review with 5 star rating from John A C S
Reply from Monica Hernandez
June 23rd, 2026 11:53 PM
John, thank you for taking the time to provide the great rating! I'm pleased to know you're satisfied with my service :)
Monica Hernandez has received a review with 5 star rating from Mauricio A L R
Reply from Monica Hernandez
June 23rd, 2026 11:54 PM
Thank you again, for taking the time to provide the Feedback!
Monica Hernandez has received a review with 5 star rating from Customer 0
Reply from Monica Hernandez
June 23rd, 2026 11:55 PM
Thank you for taking the time to provide the 5-star rating!
Easy and Pleasant
Reply from Monica Hernandez
June 23rd, 2026 11:56 PM
I'm glad to hear that your experience was easy and pleasant. Thank you for the positive feedback!
Monica Hernandez has received a review with 5 star rating from Customer 3
Reply from Monica Hernandez
June 23rd, 2026 11:56 PM
Thank you for the perfect rating! I'm grateful for your support :)
Monica Hernandez has received a review with 5 star rating from Cynthia M
Reply from Monica Hernandez
June 23rd, 2026 11:56 PM
Thank you, for taking the time to do this Cindy! I appreciate your support :)
Great follow up, step by step hand holding through the process. Worked very quickly to meet the timeline without any issues.
Reply from Monica Hernandez
June 23rd, 2026 11:58 PM
Greig, I'm really glad to hear that you appreciated the support throughout the process. It's important to me to ensure everything goes smoothly and meets your expectations. Thank you for your kind words!
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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Escrow Service
Title Insurance
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