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Michael Shannon, Ruoff Mortgage
Senior Loan Officer | NMLS# 1452143 | Ruoff Mortga...

Additional Licenses: NMLS# 1452143 | OH - MLO.049403.000.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is ... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Excellent and clear communication, consistent support throughout the process!
Reply from Michael Shannon
November 17th, 2025 09:10 PM
Megan, I'm grateful for your feedback. Providing clear communication and consistent support is something I prioritize to ensure a smooth experience. Your positive words are very much appreciated. If there's anything more I can assist you with,...
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I have worked with Mike Shannon 3 times personally, 2 purchases and 1 refi, and had an amazing experience each time. He is always on top of things, explains every facet well, and is so easy to work with. I have never been left wondering what...
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Reply from Owner
December 15th, 2025 04:16 PM
Hey Shawna,
I'm grateful to have worked with you on both your personal deals as well as professionally. I'm always here if you need anything!
I have worked with Mike Shannon 3 times personally and had an amazing experience each time. He is always on top of things, explains every facet well, and is so easy to work with. I have never been left wondering what is going on with my loan....
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Reply from Michael Shannon
November 13th, 2025 04:14 PM
Thank you, Michael, for sharing your experience. I'm glad to hear that working together has consistently been a positive experience for you and your clients. I strive to ensure clarity and keep everyone informed throughout the loan process....
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Kept me well informed
Reply from Michael Shannon, Ruoff Mortgage
December 15th, 2025 04:17 PM
Thank you! I'm glad we were able to help you out.
Michael works the schedule of an on-call doctor to make sure everything is going to plan. It's refreshing to work with a professional and I wish this level of service was more widely available in other aspects of life! I've bought multiple...
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Reply from Owner
December 15th, 2025 04:19 PM
Haha... not quite doctor hours, but i do what I can. I always appreciate repeat business and I'm happy to do whatever I can to make it easy on you. I hope you enjoy the new place.
Michael works like an on-call doctor to make sure everything is going to plan. It's refreshing to work with a professional and I wish this level of service was more widely available in other aspects of life!
Reply from Michael Shannon, Ruoff Mortgage
December 15th, 2025 04:19 PM
Thank you!
Very helpful, talked me through a lot of steps. Communication is excellent returned every call and email I sent.
Reply from Owner
December 15th, 2025 04:20 PM
Thank you, Philly. You were great to work with and I'm happy you were happy with the service. Enjoy the new place.
Mike always returned my call or emails quickly
He was very patient with me as I am Computer illeterate and got me through this process
Reply from Michael Shannon, Ruoff Mortgage
September 17th, 2025 07:10 PM
Hi Philly, thank you for the kind review. I was happy to help you through the process. I hope you love the new place.
Michael was very organized, pleasant to work with, efficient, and knowledgeable. Would recommend him to anyone!
Reply from Michael Shannon
September 5th, 2025 03:16 PM
I appreciate your thoughtful review, Sierra. I'm pleased to hear that my organization and knowledge served you well throughout the process. It's important to me that working together is both pleasant and efficient for you. Thank you for recommending...
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Mike was creative when solving problems that arose throughout the process.
Reply from Michael Shannon
August 23rd, 2025 03:53 PM
Caroline, thank you for your kind words. I’m really glad to hear that my approach to problem-solving made a positive impact during your journey. Finding creative solutions is something I always aim for to ensure the process moves along smoothly....
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About
Additional Licenses: NMLS# 1452143 | OH - MLO.049403.000.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional
FHA
USDA
VA
Renovation Loans
New Construction
Down Payment Assistance Programs
Bank Statement Loans
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Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2016
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 1452143
- OH - MLO.049403.000
Hobbies
- Playing old man Soccer
- Guitar
- Brewing Beer
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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