Melissa Luman-Phillips
Sr. Loan Officer | NMLS# 171023|TN: 123887
hank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resour... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Melissa helped Us get pre-approved quickly on a Saturday night so we could put an offer in on a house that had 60 people at an open house Which ultimately led us to getting the house!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Dana, I'm so thrilled to hear that my quick pre-approval helped you secure your home, especially with such high competition at the open house. It was my pleasure to assist you on that Saturday night, and I'm delighted it all worked out. Wishing...
read more
The ease of the process and how thorough melissa was with everything and making sure we got the best rate and best deal for buying our first house.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Shelby, thank you so much for your kind words! It was an absolute pleasure working with you to buy your first home. I’m thrilled to hear that the process felt easy and that you were satisfied with the rate and deal we secured. Please feel free...
read more
Melissa was wonderful! Very prompt and communicative!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Thank you so much, Kelsie! I'm thrilled to hear that you had a positive experience. It was a pleasure working with you, and I'm glad I could assist you promptly and keep the communication clear. If you need anything in the future, don't hesitate...
read more
Melissa closed a jumbo loan for my husband and I, both self employed, in under 18 business days with a federal holiday thrown in there! This is unheard of. There were some hecti days, but Melissa made it happen. If you are looking for a lender...
read more
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Danielle, thank you so much for your kind words! It was truly a pleasure working with you and your husband. I'm thrilled we could navigate the complexities of a jumbo loan together and meet the tight deadline. Your trust means a lot, especially...
read more
Melissa gets it done, and takes great care of the client. Melissa stays on top of everything from start to finish making for an easy transaction with no surprises!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Danielle, thank you so much for your kind words! It means a lot to me that you felt well taken care of during the process. I always strive to make things as smooth and transparent as possible, so I'm thrilled to hear I hit the mark. I appreciate...
read more
Melissa was so wonderful to work with- patient and super communicative!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
Serena, thank you so much for your kind words! It was truly a pleasure working with you, and I'm so glad I could make the process smooth and easy. I appreciate you taking the time to share your experience.
Great communication and dedication to work!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you appreciated my dedication to work and communication skills, Maddison. Feedback like yours motivates me to continue providing exceptional service. Thank you for choosing Highlands Residential Mortgage, Ltd. and...
read more
Very comfortable to communicate
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm thrilled to hear that you felt comfortable communicating with me, Toby. Your positive feedback means a lot. At Highlands Residential Mortgage, Ltd., we always strive for open and easy communication with our clients. Thank you for the 5-star...
read more
Melissa shows confidence in her profession and ability to provide clients with the best option for their loan. She's a hard worker and will make it happen!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm sincerely grateful for your high rating and thoughtful review, Rachel. It was indeed a pleasure assisting you with your loan, and I'm thrilled to know you're satisfied with the service. At Highlands Residential Mortgage, Ltd., we're dedicated...
read more
Clear communication and expectations. Fast response to all questions and requests... Excellent customer service!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm truly grateful for your kind words, William! I'm thrilled to know that you were satisfied with the communication, responsiveness, and customer service provided. It's always my goal to ensure that all questions and requests are handled promptly...
read more
51–60 of 432
About
hank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- Sumner Realtors
- Womens Council of Realtors
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS # 171023,TN: 123887
Disclaimer
