Melissa Luman-Phillips
Sr. Loan Officer | NMLS# 171023|TN: 123887
hank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resour... Show More
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Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Thanks Melissa and team for making this process so easy .
Reply from Melissa Luman Phillips
February 9th, 2026 01:35 PM
I'm pleased to know that the process felt easy for you, Elizabeth. Ensuring a smooth experience is always my goal. If there's anything more I can do for you, please don't hesitate to get in touch. Your feedback is truly appreciated.
Melissa was both efficient and speedy in her communication and processing of documents. She was empathetic and deminstrates great critical and strategic thinking to help get me to the closing table. Melissa consistently operated with transparency...
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Reply from Melissa Luman Phillips
February 2nd, 2026 06:05 PM
Vera, I'm so glad to read your kind words. It's important to me that the process is not only efficient but also transparent and caring. Knowing that you felt valued and supported throughout means a great deal. If you have any more questions...
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When time was critical, Melissa was able to close on a Purchase in 5 Days!
Reply from Melissa Luman Phillips
February 2nd, 2026 08:36 PM
Fran, it’s great to hear that the closing could be completed swiftly when time was of the essence for you. I understand how important timely service is in these situations. If you ever need assistance again or have any questions, don't hesitate...
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Constant communication, made sure I was ready for closing.
Reply from Melissa Luman Phillips
December 29th, 2025 05:59 PM
I'm glad to hear that the communication was consistent and effective during your process, Gregory. Ensuring readiness for closing is a priority, and your feedback is greatly valued. If you have any more questions or need assistance in the future,...
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Melissa did a great job of getting us to the closing table in record time. She was fabulous!
Transparency, timely responses, enthusiasm.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I’m pleased to know that you appreciated the transparency, timely responses, and enthusiasm throughout your experience, Jocelyn. Your feedback is important to me, and I'm glad the process met your expectations. If there's anything else you...
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With a few bumps in the road, Melissa and her team kept bobbing and weaving to make this dream work for me and my family. I am incredibly grateful and would recommend her 10/10!!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm pleased to know that despite a few challenges, we were able to navigate effectively and make things work for you and your family, Grayson. I truly appreciate your recommendation and am grateful for your kind words. Should you need anything...
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Tha experience was easy and fast,
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm glad to hear that your experience was both easy and fast, Debra. It's important to me that the process is smooth and straightforward for our clients. Thank you for choosing Highlands Residential Mortgage, Ltd., and if you ever need further...
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Always a pleasure working wirh Melissa and team. Thank you all!
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
I'm grateful for your continued trust and appreciation, Joseph. It’s always rewarding to work with you, and I value our relationship. If there's ever anything more I can assist with at Highlands Residential Mortgage, Ltd., please don't hesitate...
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We had a great experienc, Melissa,Amanda and tiffany did a great job, an easy and fast proces. will definitely continue to do business with them.
Reply from Melissa Luman-Phillips
December 22nd, 2025 08:19 PM
It's great to hear that you had a positive experience with the process, Alfredo. I'm glad everything went smoothly and quickly for you. Your intention to continue doing business is appreciated, and I'm here whenever you need assistance at Highlands...
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About
hank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Memberships
- Sumner Realtors
- Womens Council of Realtors
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS # 171023,TN: 123887
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