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Melissa Hoover - Senior Loan Officer/Sales Manager in Allen, TX

Melissa Hoover

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Senior Loan Officer/Sales Manager

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Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Overall Ratings
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5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%
Reviews from Web
  • Encompass
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    Cherie B
    Culpeper, VA
    Posted on May 7th, 2022 12:39 PM
    Melissa is always on top of her game. She is a true professional who cares about your clients and will go out of her way to make things happen. She always closes on time!!!
  • Encompass
    K
    Kaye I
    Boston, VA
    Posted on April 14th, 2022 02:51 PM
    Melissa was so proactive on the entire loan process. Her response to all our request was the best I have experienced in my 19 Years as an agent. Thank you Melissa! Kaye Inskeep Remax Crossroads
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    Felicisima F
    Leesburg, VA
    Posted on April 10th, 2022 01:21 AM
    Everything from the start to finish of our transaction
  • Encompass
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    Brandon A
    Reston, VA
    Posted on April 5th, 2022 11:43 PM
    Melissa was very responsive even at 12 am on a Saturday to make sure our house offer went through! Excellent working with her.
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    Hannah A
    Reston, VA
    Posted on April 4th, 2022 04:33 PM
    Melissa was so helpful, knowledgeable, and available. We are so grateful for her!
  • Encompass
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    Merfat M
    Waynesboro, VA
    Posted on March 27th, 2022 11:16 AM
    Melissa is a great loan officer, she took care of all steps on time, updating me on the loan process via email, text message or phone call. Love doing business with her now and in the future.
  • Encompass
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    Regina D T
    Wilmington, NC
    Posted on March 1st, 2022 11:23 AM
    Melissa is so knowledgeable and put us in the perfect loan program for our needs. This is our fourth transaction with her as our LO and we will highly recommend her.
  • Encompass
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    Jeffrey C M
    Salisbury, MD
    Posted on February 17th, 2022 01:35 PM
    I trust Melissa and her team. This is my 4th mortgage with Mel. I don’t get competitive quotes. This partnership started in 2009 when I barely qualified. Mel made it happen.
  • Encompass
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    Patrick A M
    Front Royal, VA
    Posted on February 11th, 2022 01:27 PM
    Great service and speed
  • Encompass
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    Rebecca S C
    Alexandria, VA
    Posted on January 14th, 2022 04:44 PM
    Provided us the info we requested, clear discussion of options for loans and answered questions on the documents.
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    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Adjustable Rate Mortgages
    DSCR Loans
    Cash-Out Refinances
    Interest-Only 40-Year Mortgage
    Home Equity Loan
    Bank Statement Loans
    Specialities
    Purchase
    Refinance
    Mortgage
    Home Loans
    Conventional
    VA
    FHA
    USDA
    View All
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    Addresses and Serving Areas

    Year Started

    1992

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 195039
    Hobbies
    • Family time
    • Reading
    • Golf - when I get my knee redone!
    • View All
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.