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Melissa Hoover - Senior Loan Officer/Sales Manager in Allen, TX

Melissa Hoover

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Senior Loan Officer/Sales Manager

Company Logo
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Overall Ratings
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5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%
Reviews from Web
  • Encompass
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    Christy V C
    Charlottesville, VA
    Posted on July 18th, 2022 12:00 PM
    Fast, attentive, helpful
  • Encompass
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    Erin H
    Charlottesville, VA
    Posted on July 16th, 2022 06:52 PM
    Melissa delivered exactly what her client needed and on time
  • Encompass
    J
    Jason C
    Charlottesville, VA
    Posted on July 16th, 2022 10:58 AM
    Everyone at HM takes personal responsibility for a great outcome. Their speed and accuracy is next-level. And, Melissa is fantastic.
  • Encompass
    M
    Mirabeau D
    Woodbridge, VA
    Posted on July 2nd, 2022 08:32 PM
    Professional, customer satisfaction availability
  • Encompass
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    Chad R W
    Stafford, VA
    Posted on June 24th, 2022 03:57 PM
    Prompt service we wouldn’t have gotten the house without her
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    M
    Merfat M
    Stafford, VA
    Posted on June 24th, 2022 12:25 PM
    Melissa is one of the best lenders that I ever close deals with, she on the top of everything, a quick responder to text message, emails and voicemails. Happy to do more business with her now and in the near future!
  • Encompass
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    Stephanie M R
    Fredericksburg, VA
    Posted on June 16th, 2022 10:47 AM
    The process was not overwhelming and Melissa was reassuring with our goals
  • Encompass
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    Canton S P
    Stevensville, MD
    Posted on June 7th, 2022 08:52 PM
    Melissa was very flexible with us while my husband was on deployment and communicated with us often.
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    Kimberly M D
    Blackstone, VA
    Posted on May 25th, 2022 01:02 AM
    On top of everything - went above and beyond even with things that weren’t her job to worry about
  • Encompass
    A
    Arthur R H
    Arlington, VA
    Posted on May 7th, 2022 03:08 PM
    Melissa/Miranda were outstanding to deal with. Very responsive to all my questions. Definitely recommend Highlands!!
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    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Adjustable Rate Mortgages
    DSCR Loans
    Cash-Out Refinances
    Interest-Only 40-Year Mortgage
    Home Equity Loan
    Bank Statement Loans
    Specialities
    Purchase
    Refinance
    Mortgage
    Home Loans
    Conventional
    VA
    FHA
    USDA
    View All
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    Addresses and Serving Areas

    Year Started

    1992

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 195039
    Hobbies
    • Family time
    • Reading
    • Golf - when I get my knee redone!
    • View All
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.