Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
MeIissa was extremely helpful and knowledgeable during the homebuying process. She answered every single one of my questions and was a pleasure to work with.
Reply from Melissa Hoover
June 7th, 2025 01:02 AM
I'm thrilled to hear that I could assist you effectively during your homebuying process. It was a pleasure working with you, and I appreciate your kind words.
Exceptional Service - Always Available and On Top of Everything. As the Selling Agent on this home purchase, Melissa was a pleasure to work with, she is extremely knowledgeable, experienced, and responsive. She is always available for both...
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Reply from Melissa Hoover
May 19th, 2025 04:27 PM
Thank you so much, Nicki, for your thoughtful and generous feedback. It was truly a pleasure partnering with you on this transaction. Your clients were incredibly well-prepared and trusted the process every step of the way—which speaks volumes...
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Melissa was very responsive and worked hard to find us alternatives to make our financing work. We are very satisfied.
Reply from Melissa Hoover
May 19th, 2025 03:58 PM
I'm thrilled to hear that you were satisfied with the service. It was a pleasure to assist you and Teresa on your move up north:) Thank you for your kind words.
Melissa is wonderful. As a first-time home buyer entering the overwhelming world of home buying, Melissa was always understanding, and thorough. She was always there when I needed something or had a question. Melissa is an exceptional professional,...
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Reply from Melissa Hoover
May 13th, 2025 12:20 AM
Jacquelyn, thank you so much for your kind words! It was truly a pleasure helping you navigate the homebuying process as a first-time buyer. I’m thrilled to hear that you’re enjoying your new home — wishing you many happy memories there!
Melissa was fantastic in all aspects of her responsibilities. A great partner throughout the loan process. It was a pleasure collaborating with her.
Reply from Melissa Hoover
March 28th, 2025 06:22 PM
I'm thrilled to hear that you had such a positive experience throughout the loan process. It was a pleasure collaborating with you as well. Thank you for your kind words and for choosing Highlands Residential Mortgage, Ltd.
Melissa is one of the most exceptional lenders I have had the pleasure of working with. She is highly organized, proactive, and consistently stays on top of every detail throughout the transaction. Her responsiveness to text messages, emails,...
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Reply from Melissa Hoover
February 14th, 2025 10:54 PM
Thanks Dan! I appreciate the kind words. It's always a pleasure to work with you and your team.
Melissa was a phenomenal partner once again in closing my client's loan for their first home purchase in Maryland.
Reply from Melissa Hoover
January 22nd, 2025 06:35 PM
I'm over the moon to hear that you had a positive experience with your client's first home purchase in Maryland, Matthew. It's always my goal to provide exceptional service and I'm delighted to know that this was reflected in your recent interaction....
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Ms. Hoover is responsive and extremely knowledgeable. She was extremely quick and efficient with everything needed to get our loan processed in a very timely fashion.
Reply from Melissa Hoover
January 17th, 2025 02:31 AM
Thank you so much for your kind words! It was truly a pleasure assisting you and Jean Paul with your loan. I’m thrilled that I could meet your expectations, and I’m here if you ever need assistance in the future!
Melissa was awesome to work with and very helpful!
Buying a house can be stressful as everyone knows. My husband happened to be on deployment, which just added another layer of difficulty to the situation. Luckily, we had Melissa who was patient and understanding of our situation. She was great...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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