Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Great follow up and follow through
Reply from Melissa Hoover
September 4th, 2025 11:21 PM
It's always a pleasure to work with repeat clients! I hope you and Hyewon enjoy your new home.
It was a pleasure working with Melissa during an unconventional real estate transaction.
Reply from Melissa Hoover
September 4th, 2025 11:20 PM
Thank you Drew. You were a pleasure to work with. I could always rely on your timely updates to get our buyers to the closing table. I am looking forward to working with you again.
Melissa was extremely knowledgeable and unlike past home purchases she made the entire loan process the easiest I've ever experienced. She was well organized and made everything more efficient and was available when we needed her.
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Reply from Melissa Hoover
September 4th, 2025 11:19 PM
Congratulations Bobby & Sharri, it was a pleasure being a part of your official home purchase in Virginia!
The amazing support and guidance throughout the entire process.
Reply from Melissa Hoover
August 19th, 2025 06:35 PM
I am thrilled for you and your boys. Thank you for allowing me to be a part of this milestone in your family's life.
it closed, and my client was thrilled..
Reply from Melissa Hoover
August 15th, 2025 01:48 PM
I'm delighted to hear that everything went smoothly and your client is happy with the outcome. It’s wonderful to play a part in such satisfying experiences. If there's anything else I can do for you or your clients, don't hesitate to reach...
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Melissa is readily available to answer Questions
Presented several options for my client to pick from
Thank you! Melissa
Reply from Melissa Hoover
July 29th, 2025 03:34 PM
Thank you, lady! Your feedback is appreciated, and I’m here whenever you or your clients need assistance. Thank you for your kind words!
Melissa was so thorough, thoughtful, and supportive we would definitely use her again . It made our purchasing experience more easy
Reply from Melissa Hoover
July 23rd, 2025 07:42 PM
Thank you so much for your kind words! It was truly a pleasure to be part of your homebuying journey. I'm so glad to hear that you felt supported and that the process felt easier—that’s always my goal! I’d be honored to work with you again...
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They calmed my nerves and kept us thoroughly informed about everything . I would definitely use them again
Reply from Melissa Hoover
July 23rd, 2025 07:42 PM
Thank you so much for your kind words! It was truly a pleasure to be part of your homebuying journey. I'm so glad to hear that you felt supported and that the process felt easier—that’s always my goal! I’d be honored to work with you again...
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I cannot recommend Melissa highly enough! From start to finish, she went above and beyond in guiding me through the mortgage process. As a first-time homebuyer, I had so many questions and uncertainties, but Melissa made everything crystal...
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Reply from Melissa Hoover
July 14th, 2025 03:22 PM
Jasmine, thank you so much for sharing such a thoughtful and detailed review! It was truly an honor to guide you through your first home purchase. I know how overwhelming the process can feel, especially with so many moving parts and new terminology...
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I had the pleasure of working with Melissa during my home buying experience. Melissa was a absolute angel to work with. She guided me every step of the way. When I wanted to give up she put me at ease and made certain I knew what was going...
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Reply from Melissa Hoover
July 14th, 2025 03:19 PM
Thank you so much, CHECHE! Reading your words truly warms my heart. It was an absolute privilege to be by your side on your homebuying journey — through every high, every challenge, and even those days when we just needed to talk about life...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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