Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
She was very responsive, helpful, and got my house closed fast.
Reply from Melissa Hoover
December 24th, 2025 05:41 PM
It's gratifying to hear that you found the process quick and helpful. Being responsive is something I aim for in making sure the experience is seamless for you. If you ever have more questions or future plans, I'm just a call away. Thank you,...
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Comminication is vital to a transaction and I get that with Melissa Hoover.. Thank you..
Reply from Melissa Hoover
December 21st, 2025 08:55 PM
I'm pleased to know that you found communication effective during the transaction. It’s something I prioritize to ensure everything goes smoothly. Thank you for sharing your experience, and feel free to reach out if you need anything in the...
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Melissa kept us informed throughout the process and always got back to us in a timely way when we had questions for her. We felt the safeguards that were in place when signing documents could be trusted and that was important to us. We felt...
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Reply from Melissa Hoover
December 15th, 2025 02:43 PM
Congratulations Gary & Georgia! Thank you for taking the time to share this thoughtful feedback. Clear communication, trusted safeguards, and strong coordination with the real estate team are essential to a smooth transaction—especially when...
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Mel cares about her clients. Over the past year, She has monitored the mortgage climate for us and has been up front and honest about when it would make sense for us to refinance. We are so thankful we were able to get a lower interest rate...
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Reply from Melissa Hoover
November 30th, 2025 11:24 PM
Love saving my clients money! Congrats on the equity gains over the last year as well. I am always here to help!
Super friendly, helpful and non judgmental as we balanced an unfortunate last and she helpsd us pave a path forward.
Reply from Melissa Hoover
November 30th, 2025 11:21 PM
It was truly a pleasure to help you and your family on this journey. I love your new home. I can't wait to hear all the updates you plan for your property.
Always willing to make us comfortable by walking us through the process.
Reply from Melissa Hoover
November 27th, 2025 12:49 PM
Thank you, Jason. It's important to me that you and Robin feel supported and informed every step of the way. Congratulations on the equity gains and huge monthly savings on your VA loan. Happy Thanksgiving to your family!
communication, clarity and professionalisim with at most!
Reply from Melissa Hoover
November 20th, 2025 03:13 PM
Thank you Aster! It was a pleasure to assist you and my Highlands colleagues on your investment purchase.
Melissa of course .
Reply from Melissa Hoover
September 16th, 2025 12:49 PM
It truly was a pleasure being a part of you & Courtney's homebuying journey. Congratulations on your new home! AND THANK YOU FOR YOUR SERVICE!
We had an excellent experience working with Melissa throughout the loan process. From start to finish, she was professional, knowledgeable, and incredibly responsive. She took the time to explain every step clearly, answered all of our questions...
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Reply from Melissa Hoover
September 14th, 2025 12:47 PM
It's great to know that you had an excellent experience during the loan process. I'm glad I could assist in making each step clear and help you feel confident in your decisions. Thank you for the recommendation, Courtney, and if you have any...
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Melissa was very understanding and supportive of me during the home purchasing process. I had health problems and required 3 surgeries during the summer of 2025 which caused delay is completing paperwork, Melissa was kind and concerned for...
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Reply from Melissa Hoover
September 4th, 2025 11:22 PM
I'm glad to hear that my support made a difference for you during such a challenging time. It was important to me to ensure your health and well-being remained a priority while working through the home purchasing process. If you need anything...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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