Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Thank you so much Melissa, you really helped us get into a home that we love. Grace, the children and I say thank you so much. If you are looking to buy a home, Melissa with Highland Residential Mortgage is the best place to get your loan—stress-less...
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Reply from Melissa Hoover
April 9th, 2026 07:53 PM
Ebenezer, thank you so much for your kind words. It truly means a lot to me. Helping your family purchase a home you love was an absolute privilege. I’m so grateful for the trust you placed in me throughout the process, and I’m glad we were...
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Melissa went overboard to help us and make the refi a pleasant experienc.
Reply from Melissa Hoover
April 1st, 2026 02:49 PM
Thank you so much, Cole Family! I truly appreciate your kind words. It was a pleasure helping you through your refinance, and I’m so glad we were able to make it a smooth and positive experience. I’m always here if you need anything in the...
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Melissa has done two mortgages for us, including one during the crazy 2021 housing market. She's incredible. She's incredibly knowledgeable and generous with her time. Her advice made us incredibly comfortable navigating a challenging market....
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Reply from Melissa Hoover
March 26th, 2026 03:41 PM
Thank you so much, Hassig Family. It truly means a lot to have had the opportunity to work with you not once, but twice — especially during such a competitive and challenging market. I’m so grateful for your trust over the years. Helping you...
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Melissa was great made the loan process easy!! Highly recommend
Reply from Melissa Hoover
March 26th, 2026 03:49 PM
Thank you so much, Ron & Sue! I truly appreciate your kind words. It was a pleasure working with you, and I’m so glad I could help make the process clear and guide you every step of the way. Thank you again for your trust and recommendation...
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Melissa, she’s the best to work. Explains all and helps you the process! Would absolutely recommend her!!
Reply from Melissa Hoover
March 26th, 2026 03:49 PM
Thank you so much, Ron & Sue! I truly appreciate your kind words. It was a pleasure working with you, and I’m so glad I could help make the process clear and guide you every step of the way. Thank you again for your trust and recommendation...
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Melissa is phenomenal to work with. She was available any time I had a question or needed a pre-approval letter. She was also extremely responsive to my clients. She was able to do a quick close, which helped make our offer more attractive...
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Reply from Melissa Hoover
March 24th, 2026 03:34 PM
Thank you so much for your kind words — I truly appreciate it! It’s been a pleasure working with you and supporting both you and your clients throughout the process. In today’s market, responsiveness and a smooth, on-time close can make all...
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Melissa is so incredible at her job and she made our entire process as smooth as possible. We are so grateful to have worked with her!
Reply from Melissa Hoover
March 23rd, 2026 04:16 PM
Cait & Stephen, thank you both so much for your kind words! It truly means a lot. I’m so grateful I had the opportunity to work with you and be part of your homebuying journey. You made the process a pleasure, and I’m thrilled we were able...
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Melissa was great. She offered fantastic advice and was very responsive. Her team was also very helpful and supportive.
Reply from Melissa Hoover
March 16th, 2026 09:17 PM
Thank you so much for your kind words! It truly means a lot that you took the time to share your experience. Helping guide you through the process and making sure you had the information you needed to make confident decisions was a privilege....
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Melissa did an amazing job getting me my mortage.... I would gladly recommend her to anyone.....
Reply from Melissa Hoover
February 9th, 2026 04:47 PM
I'm grateful for your recommendation, Scott. It’s important to me that the mortgage process is smooth and satisfactory for my clients. If you ever need assistance or have questions in the future, feel free to reach out. Thank you for trusting...
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Great communication and smooth process.
Reply from Melissa Hoover
January 29th, 2026 03:22 PM
Thank you so much for your kind words and for coming back to work with me again! It means the world to be your trusted resource, and I’m so glad the process felt smooth and communication stayed strong throughout.Repeat clients like you & Cole...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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