Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
Melissa and her team were extremely helpful and always got back to me in a timely manner. We would definitely recommend her to any of our friends and family who are in the market for a new home or to refinance! Thanks again!
The entire experience was great from the beginning. I was totally comfortable throughout the entire process.
Everything was explained and easy to do on line
Melissa and her staff made the process seamless and easy
Melissa and her team are super-efficient, friendly, and seem to have found the Goldilocks solutions for remaining effective in a business climate that is anything but normal. They have just about mastered the right mix of communication means...
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The process was so simple and streamlined even for the COVID environment, it was a breeze. The app made everything so easy to complete and sign, there was little paperwork to sign at closing, and I was given the option of contactless or in...
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Melissa got us a great interest rate and gave us advice on how to discount our loan fees further. Easy process all the way through.
The company that does the appraisals was very unprofessional and do not believe he gave me a fair appraisal of my property and wish I had been at home at the time. Zillow appraises my house $3000 higher a few days after closing. His low appraisal...
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Fast, accurate response, quick turn around time, cared for us and our transaction like it was only one on her desk, when I know she was processing 100s.
Very timely quick responses to my questions. And a great, easy to use on-line app to exchange/sign documents.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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